Shipping & Delivery

Free Worldwide Shipping (8-30 Business Days)

We stand behind every order with our Package Protection Guarantee. If your tracking has not updated for 60 consecutive days from the date of the last tracking scan, your order will be considered lost in transit, and we will issue a free reshipment of your order at no additional cost.

1. Track your order using the tracking number provided in your shipping confirmation email.
2. If your tracking shows no movement or scan updates for 60 consecutive days, contact our bias support team at help@shopidollookbook.com with your order number and tracking information.
3. Our team will review your tracking history and, once the 60-day no-movement window is confirmed, arrange a reshipment of your original order.

What's covered:

• Orders where tracking has not updated for 60+ consecutive days from the last scan event
• Orders confirmed as stuck in transit with no carrier progress

What's not covered:

• Packages marked "delivered" by the carrier
• Orders where tracking is actively updating, even if delivery is delayed beyond the estimated window
• Orders delayed due to customs holds, incorrect or incomplete shipping addresses, unclaimed parcels, or packages refused by the recipient
• Orders where the buyer has filed a chargeback before contacting our support team

Reshipments are sent via the original shipping method selected at checkout. This guarantee applies to one reshipment per original order. If your tracking hasn't updated in 14+ days but the 60-day window hasn't been met yet, contact our bias support team anyway — in many cases we can reach out to the carrier on your behalf to help prompt an update.

 

Shipping Liability & Claims Policy

Once an order has been processed and handed over to the shipping carrier, shipping updates, transit delays, delivery attempts, and delivery-related issues are managed by the carrier.

If your package is lost, damaged, marked as delivered but cannot be located, or is experiencing a significant transit issue, you must first contact the shipping carrier directly and open an investigation or claim with them.

Before IDOLLOOKBOOK can review any shipping-related issue, customers must provide:

• Order Number
• Tracking Number
• Carrier Claim/Investigation Reference Number

Once a claim has been opened with the carrier and a valid claim reference number has been provided to our support team, we will review the case and determine the appropriate next steps in accordance with our store policies.

Please note:

• Customers must contact the carrier and open a claim before requesting a replacement or refund from IDOLLOOKBOOK.
• Failure to provide a carrier claim reference number may result in delays or denial of assistance.
• Packages delayed due to customs processing, incorrect addresses, unclaimed parcels, or refused deliveries are not eligible for replacement or refund.
• Carrier investigations and claim decisions are subject to the carrier's policies and timelines.

For assistance after opening a claim, please contact our support team at sidlshopofficial@gmail.com and include your order number, tracking number, and carrier claim reference number.